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Lee Crochet KNITS

Policies

Lee Crochet is a quality handmade gift and organic photography prop shop, using only the softest fibers and yarns. I am confident in the quality of my products. All items are handmade (knitted, crocheted, or sewn) in a clean, smoke-free environment. I lovingly knit/create each piece by hand, paying close attention to detail. Lee Crochet is a one-woman owned small business. Please read through all policies, FAQs, product care, production time, and sizing & fit informational tabs before placing your order, to help clear up any questions or concerns.

Production Time:
I feel this is one of the most important things. I have posted a disclaimer at the very top of each of my listings stating to check the posted production time. Due to high demand, my shop production time is longer than some others you may see. I do not want there to be any surprises. I try my best to very upfront about this. I cannot stress this enough: please, please, please check this BEFORE placing an order.
If you need an order by a specific date, please contact me prior to placing an order. I cannot accommodate all rush order requests. And I do charge a rush fee.

Payment Policy:
I currently only accept payments via Paypal or credit card. My apologies for any inconvenience. 
Orders will be shipped to the address that is linked to your Paypal account/credit card. *please* make sure that this address is current and the one that you need your order shipped to. I cannot be held responsible for shipping to the wrong address if the one provided is not correct. 
Michigan customers will be charged a 6% sales tax.

Shipping Policy:
Items cannot be shipped before receipt of payment. 
Insurance is the customer's responsibility (additional cost). I am not responsible for items that are lost, stolen, or damaged during transit, once the order has been shipped.
Items are shipped via USPS, unless other arrangements have been agreed upon by both parties. Orders are generally mailed via First Class (2-5 business days) with delivery confirmation, unless your order is large - then it will be shipped via Priority (1-3 business days). Tracking numbers are available upon request, but are usually included in an order shipment confirmation email. 
INTERNATIONAL:
Shipping for International orders does not always include delivery confirmation, and may take several weeks (some packages have taken as long as eight weeks). International customers are responsible for any customs fees, additional handling fees, taxes, duties, etc. Lee Crochet is only responsible for the shipping fee, which you pay at the time of checkout/order purchase.
***It is ILLEGAL to mark a package as a "gift" when it is not. Please see: U.S. Code: Title 13: Section 305
***
If you're an international customer, and you place an additional order after already having one order in place, and want these shipped together - I cannot ship them in the same package, due to customs forms. I will ship them at the same time, but in separate packages. I apologize for any inconvenience that this may cause.

Ready To Ship {RTS} items:
I do not usually keep stock of {RTS} items (Ready To Ship). When there are {RTS} items in my shop, they will be marked as such - {RTS}. If you place an order for both an {RTS} item and a custom item, you can expect these to be shipped at the same time - which will be when your custom item is complete. If you want/need the {RTS} item sooner than the production time of the custom item, please purchase these items separately. {RTS} items generally ship within 1-3 business days after receipt of payment.

Refund Policy: 
Due to the handmade, custom nature of my products, refunds are not issued, and/or exchanges/returns are not accepted at this time.
However, customer service is very important to me. Any issues that may arise will be dealt with on a case-by-case basis. If you are not happy with a product you have purchased and received, please contact me as soon as possible - within 1-3 days of receiving your package/order. 
NO exchanges or refunds on digital downloads (templates) due to the nature of the product.

Switching Colors After Your Order Is Placed:
If you change your mind on a color of one or more items that you placed an order for, there may be a fee charged to change to a different color.
If I have not ordered the yarn/material for the order that you placed by the time you inquire about switching colors, the fee will be waived. If I have ordered the yarn/material for the order that you placed, by the time you request a color change, the fee will be charged.
There are no guarantees that I will be able to resell the original colors that you ordered. 

Recommended Care:
Hand wash with cool water. Blot spots and stains. Do not wring or twist. Remove excess water by gently rolling your item in a clean, dry towel. Air dry - lay flat to dry.
***Improper care might result in damage/shrinkage. I am not responsible for damage due to improper care.

ANGORA: {07.01.16}
The angora that I use for all of my items that are made from angora, is humanely sourced. It is a luxuriously soft and very, very delicate fiber. It is so delicate, that the strands for your bonnet(s) may separate with very minimal use. This is beyond my control. And it is why I emphasize that you use extra care when using these strands.
The general consensus is that strands are preferred over braids. So, I offer my angora bonnets with strands - I send them to you with strands. I highly recommend braiding them, if you feel concern over how delicate they are. Braiding them will add some strength.
Because the strands are so delicate, I will provide a couple extra stands (per color/per bonnet) to your package, free of charge. IF any additional strands are needed beyond the 2 initially provided, there will be a fee charged.

WARNING/DISCLAIMER:
Please be aware that I am NOT responsible for any injuries, no matter how severe, incurred from using my products. It is YOUR responsibility, as the new owner of these pieces, to look after their use. Do NOT leave any baby/infant/child/adult unattended while using these products. Most of my items are meant to be used as props only. Most are made of special fibers, such as wool, that some people may have allergies to. Please keep that in mind. If you have any questions or concerns, please contact me before placing an order.